Recent Research Projects
Browse my research projects, where user insights drive impactful, data-informed design solutions across various industries.
Future-Ready Banking: UX Strategy for TD’s Business Clients
Discovery research to build a foundational understanding of business banking users and guide the 10-year strategy for TD Business Banking.
Benchmarking TD Bank's online banking portal
Research to establish a usability benchmark for evaluating future implementations of EasyWeb, TD's online banking portal.
Optimizing Caption Quality Review with UX and AI
Design and research of an AI-assisted tool to streamline closed captioning quality evaluations for Canadian broadcasters.
Optimizing User Experience Across BMO’s Public Websites
Research to analyze users’ navigation patterns and product search behaviours on bank websites to guide the redesign of BMO’s public sites.
Designing for Efficient Patient Data Review by Healthcare Providers
Visualizing patient data to help healthcare providers quickly understand patient conditions.
Improving field of view for remote interaction
Enhancing telepresence robot interactions by integrating a third-person view system.